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Guest SOAR Story: Lobby Host - Language Pin Project

by Stephen S.

Back in August 2020, I posted a blog about SOAR stories. SOAR stories are a fantastic way to reflect on Situations that seemed challenging at the time because of certain Obstacles. In order to succeed, you took Action and the Result was something you can be proud of, and which contributed to who you are today. It built character.

I use this exercise to help my clients build confidence by pointing out the common attributes, character traits and patterns they exhibit when creating solutions or facing challenges.

Below is a personal SOAR story from a guest of my blog. What distinguishing elements do you see that makes my guest an incredible person who would add value to any company?

What are some of your SOAR stories? If you can't see your inner #basass, we can work together to rediscover it! I'd love to hear them and publish them on this blog!


Working as a Guest Services Manager for Microsoft, we are always striving to go above and beyond for our client and guests. I was tasked with the opportunity to work with our Microsoft account manager on how we can “up” our game and to make us stand out in the Tech field with our host services.

With over 5,000 guests from all nationalities and companies coming to campus, it brought back memories of when I worked at Disney. A cast member would have a pin on their name tag if they were able to speak a certain language or was able to sign. I thought that this would be a great idea to bring to the Microsoft campus. The idea was to have a flag pin that would show the language of country in which the host was able to speak to the guests. This thought was to get the guest to feel at home when they come on campus.

My manager loved the idea and told me to come up with the plan to put this into motion.

First, I researched companies that offered/sold/made pins of each country and contacted them and see if the look would be good for the front desk. Upon choosing a company, I had to figure out the financial impact this would have to our apparel budget. Once everything was complete, I wrote the communication to introduce the new language pins to the front line.

The pins have been in the field for over 5 months and has been a great success.

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